Legal
Terms of sale and use
Last updated 1 October 2026 · Effective 27 September 2026
We are Ookii Pup LLC, a company registered in California, United States, doing business as tamrey ("tamrey", "we", "us", "our"). We operate the website https://tamrey.com (the "Site"), and these terms (the "Legal Terms") cover the Site and any related products and services that refer or link to them (together, the "Services").
tamrey is an online planning tool for corporate and association event operators. You enter details about an upcoming event, such as attendance, dates, venue and check in method, and tamrey generates a technical deployment packet for that event. The packet covers check in positions, badge printers, network and power requirements, onsite staffing, dated ordering deadlines and recommendations.
You can contact us by email at info@tamrey.com.
These Legal Terms are a legally binding agreement between you, whether personally or on behalf of an entity ("you"), and Ookii Pup LLC, concerning your access to and use of the Services. By accessing the Services you confirm you have read, understood and agreed to be bound by all of these Legal Terms. If you do not agree with all of these Legal Terms, you are prohibited from using the Services and must stop using them immediately. If you are agreeing on behalf of an employer or client, you confirm you are authorized to bind them, and "you" means both of you.
Updated terms are posted on this page with a new effective date. The version in force for a purchase is the version published at the time of that purchase.
The Services are intended for users who are at least 18 years old. Persons under 18 are not permitted to use or register for the Services. We recommend you keep a copy of these Legal Terms for your records.
Contents
- Our services
- Intellectual property rights
- User representations
- User registration
- Purchases and payment
- Delivery
- Refunds
- Business use and immediate delivery
- Prohibited activities
- User generated contributions
- Contribution license
- Services management
- Privacy notice
- Term and termination
- Modifications and interruptions
- Governing law
- Dispute resolution
- Corrections
- Disclaimer
- Limitations of liability
- Indemnification
- User data
- Electronic communications, transactions and signatures
- California users and residents
- Miscellaneous
- Planning estimates, inputs and purchased events
- Contact us
1. Our services
The information provided through the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where that distribution or use would be contrary to law or regulation, or would subject us to any registration requirement in that jurisdiction or country. Anyone who accesses the Services from other locations does so on their own initiative and is responsible for compliance with local laws, if and to the extent local laws apply.
The Services are not tailored to comply with industry specific regulations such as the Health Insurance Portability and Accountability Act (HIPAA) or the Federal Information Security Management Act (FISMA), so if your interactions would be subject to such laws, you may not use the Services. You may not use the Services in a way that would violate the Gramm Leach Bliley Act (GLBA).
2. Intellectual property rights
Our intellectual property
We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs and graphics in the Services (together, the "Content"), and the calculation model, its rules and its constants, as well as the trademarks, service marks and logos contained in them (the "Marks").
Our Content and Marks are protected by copyright and trademark laws, other intellectual property rights and unfair competition laws, and treaties in the United States and around the world.
The Content and Marks are provided in or through the Services "as is" for your internal business purpose only.
Your use of our Services
Subject to your compliance with these Legal Terms, including the Prohibited activities section below, we grant you a non exclusive, non transferable, revocable license to access the Services, and to download or print a copy of any portion of the Content to which you have properly gained access, solely for your internal business purpose.
Except as set out in this section or elsewhere in these Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed or otherwise exploited for any commercial purpose without our express prior written permission.
If you wish to make any use of the Services, Content or Marks other than as set out in these Legal Terms, address your request to info@tamrey.com. If we ever grant you permission to post, reproduce or publicly display any part of our Services or Content, you must identify us as the owners or licensors of the Services, Content or Marks and ensure that any copyright or proprietary notice appears on posting, reproducing or displaying our Content.
We reserve all rights not expressly granted to you in and to the Services, Content and Marks. Any breach of these intellectual property rights is a material breach of these Legal Terms, and your right to use our Services will terminate immediately.
Your packets
The packet you buy is yours to use. On payment we grant you a perpetual, worldwide, non exclusive license to use, copy, modify and share the generated packet for your own events and your clients' events, including sending it to venues, vendors, employers and approvers. No attribution is required. This license covers the generated output only. It does not cover the Services, the calculation model, its rules or constants, the software or the design, all of which remain ours.
Your submissions
By sending us any question, comment, suggestion, idea, feedback or other information about the Services ("Submissions"), you agree to assign to us all intellectual property rights in that Submission. You agree that we own the Submission and may use and share it for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.
By sending us Submissions through any part of the Services you:
- confirm that you have read and agree with the Prohibited activities section and will not send any Submission that is illegal, harassing, hateful, harmful, defamatory, obscene, bullying, abusive, discriminatory, threatening to any person or group, sexually explicit, false, inaccurate, deceitful or misleading;
- to the extent permitted by applicable law, waive any and all moral rights to any such Submission;
- warrant that any such Submission is original to you, or that you have the necessary rights and licenses to submit it and full authority to grant us the rights above; and
- warrant that your Submissions do not contain confidential information.
You are solely responsible for your Submissions and agree to reimburse us for any losses we suffer because of your breach of this section, any third party's intellectual property rights, or applicable law.
3. User representations
By using the Services, you represent and warrant that: (1) all registration information you submit will be true, accurate, current and complete; (2) you will maintain the accuracy of that information and promptly update it as necessary; (3) you have the legal capacity to agree to and comply with these Legal Terms; (4) you are not a minor in the jurisdiction in which you reside; (5) you will not access the Services through automated or non human means, whether through a bot, script or otherwise; (6) you will not use the Services for any illegal or unauthorized purpose; and (7) your use of the Services will not violate any applicable law or regulation.
If you provide any information that is untrue, inaccurate, not current or incomplete, we may suspend or terminate your account and refuse any current or future use of the Services.
4. User registration
You must create an account to use the planner. You sign in with a one time link sent to your email address. You agree to keep access to that email address secure, and you are responsible for all use of your account.
5. Purchases and payment
We accept the following forms of payment:
- Visa
- Mastercard
- American Express
- Discover
- Link (by Stripe)
A deployment packet is $54 USD per event. The counter and queue schematic is $12 USD per event and is optional. Prices include any applicable tax, so the amount shown is the amount charged. All payments are in US dollars.
Pricing is per event. There is no volume, series or multi city discount. A cart containing several events is charged the full price for each and produces one payment and one receipt.
Payment is processed by Stripe, Inc. We do not receive or store your card number. Your use of the payment process is also subject to Stripe's terms.
You agree to provide current, complete and accurate purchase and account information for all purchases made through the Services, and to promptly update your account and payment information so that we can complete your transactions and contact you as needed. You agree to pay all charges at the prices in effect at the time of your purchase, and you authorize us to charge your chosen payment method for those amounts when you place your order.
We may change prices at any time. The price shown at checkout is the price for that purchase. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment, and to refuse any order placed through the Services.
6. Delivery
Delivery is immediate and electronic. When payment is confirmed, the purchased content is unlocked and available to view and export as PDF, spreadsheet and calendar file. There is no physical delivery. If a technical fault prevents delivery, contact us and we will either deliver the packet or refund it.
7. Refunds
Because each packet is generated on demand and delivered immediately, all sales are final once a packet has been unlocked, except in the following cases, in which we will refund in full:
- You were charged more than once for the same event through a fault on our side.
- A technical fault prevented delivery and we could not resolve it.
- You hold a statutory right of cancellation that cannot lawfully be excluded. See section 8.
Disagreement with the output is not a fault. The free preview shows you the model working on your own numbers before you pay, and the reasoning behind every count is included in the packet so you can evaluate the assumptions rather than the result. If a recommendation does not look right for your event, write to us and tell us about the event.
Refund requests go to info@tamrey.com and are answered within five business days. Approved refunds are returned to the original payment method.
8. Business use and immediate delivery
tamrey is offered and sold for business use. At checkout you confirm you are buying in the course of a business, trade or profession, and not as a consumer. On that basis, the statutory cancellation rights that apply to consumer distance selling in the United Kingdom, the European Union and comparable jurisdictions do not apply to your purchase.
If you bought as an individual rather than for a business, write to us at info@tamrey.com and we will deal with it fairly, whatever the confirmation at checkout said. Nothing in these Legal Terms limits rights you hold that cannot lawfully be limited.
Separately, and whoever you are: the packet is delivered the moment you unlock it. By unlocking it you request immediate performance and accept that delivery is complete at that point.
9. Prohibited activities
You may not access or use the Services for any purpose other than that for which we make the Services available. As a user of the Services, you agree not to:
- Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database or directory without written permission from us.
- Trick, defraud or mislead us and other users, especially in any attempt to learn sensitive account information.
- Circumvent, disable or otherwise interfere with security related features of the Services, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Services or the Content.
- Use any information obtained from the Services to harass, abuse or harm another person.
- Make improper use of our support services or submit false reports of abuse or misconduct.
- Use the Services in a manner inconsistent with any applicable laws or regulations.
- Engage in unauthorized framing of or linking to the Services.
- Upload or transmit, or attempt to upload or transmit, viruses, Trojan horses or other material, including spamming, that interferes with any party's uninterrupted use and enjoyment of the Services, or modifies, impairs, disrupts, alters or interferes with the use, features, functions, operation or maintenance of the Services.
- Engage in any automated use of the system, such as using scripts to send messages, or using any data mining, robots or similar data gathering and extraction tools.
- Delete the copyright or other proprietary rights notice from any Content.
- Attempt to impersonate another user or person.
- Upload or transmit, or attempt to upload or transmit, any material that acts as a passive or active information collection or transmission mechanism, including clear gifs, 1×1 pixels, web bugs, cookies or other similar devices.
- Interfere with, disrupt or create an undue burden on the Services or the networks or services connected to the Services.
- Harass, annoy, intimidate or threaten any of our employees or agents engaged in providing any portion of the Services to you.
- Attempt to bypass any measures of the Services designed to prevent or restrict access to the Services, or any portion of them.
- Copy or adapt the Services' software, including HTML, JavaScript or other code.
- Except as permitted by applicable law, decipher, decompile, disassemble or reverse engineer any of the software that makes up the Services.
- Except as may result from standard search engine or internet browser usage, use, launch, develop or distribute any automated system, including any spider, robot, cheat utility, scraper or offline reader that accesses the Services, or use or launch any unauthorized script or other software.
- Make any unauthorized use of the Services, including collecting email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses.
- Use the Services as part of any effort to compete with us.
- Sell or otherwise transfer your account.
- Attempt to derive, reconstruct or copy the calculation model, its rules or its constants, including by generating packets automatically or systematically for that purpose.
- Resell, sublicense or republish the calculator, or offer it as a service to others.
- Present a generated packet as a certified, stamped or professionally reviewed document, or as the work of a licensed professional.
- Circumvent or attempt to circumvent payment, entitlement checks or rate limits.
- Enter or upload personal data about event attendees.
We may suspend or terminate access for a breach of this section without refund.
10. User generated contributions
The Services do not allow users to submit or post content for others to see.
11. Contribution license
You agree that we may access, store, process and use any information and personal data you provide in line with the privacy notice and your choices, including settings. By submitting suggestions or other feedback about the Services, you agree that we can use and share that feedback for any purpose without compensation to you.
12. Services management
We reserve the right, but not the obligation, to: (1) monitor the Services for violations of these Legal Terms; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Legal Terms, including reporting that user to law enforcement authorities; (3) in our sole discretion, refuse, restrict access to, limit the availability of, or disable, to the extent technologically feasible, any of your contributions or any portion of them; (4) in our sole discretion and without notice or liability, remove from the Services or disable any files and content that are excessive in size or in any way burdensome to our systems; and (5) otherwise manage the Services in a manner designed to protect our rights and property and to keep the Services working properly.
13. Privacy notice
We care about data privacy and security. Please review our privacy notice. By using the Services, you agree to be bound by the privacy notice, which is part of these Legal Terms. The Services are hosted in the United States. If you access the Services from any other region of the world with laws or other requirements governing personal data collection, use or disclosure that differ from applicable laws in the United States, then through your continued use of the Services you are transferring your data to the United States, and you consent to have your data transferred to and processed in the United States.
14. Term and termination
These Legal Terms remain in full force and effect while you use the Services. WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES, INCLUDING BLOCKING CERTAIN IP ADDRESSES, TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING FOR BREACH OF ANY REPRESENTATION, WARRANTY OR COVENANT CONTAINED IN THESE LEGAL TERMS OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OF OR PARTICIPATION IN THE SERVICES OR DELETE YOUR ACCOUNT AT ANY TIME, IN OUR SOLE DISCRETION.
If we close your account for any reason other than a breach of these Legal Terms, we will give you reasonable notice so you can export your purchased packets first.
If we terminate or suspend your account for a breach, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including civil, criminal and injunctive redress.
15. Modifications and interruptions
We reserve the right to change, modify or remove the contents of the Services at any time or for any reason at our sole discretion without notice. We have no obligation to update any information on our Services. We will not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Services.
We cannot guarantee the Services will be available at all times. We may experience hardware, software or other problems, or need to perform maintenance, resulting in interruptions, delays or errors. You agree that we have no liability for any loss, damage or inconvenience caused by your inability to access or use the Services during any downtime. Nothing in these Legal Terms obligates us to maintain and support the Services or to supply any corrections, updates or releases. If we discontinue the Services entirely, we will give reasonable notice so you can export your packets.
16. Governing law
These Legal Terms and your use of the Services are governed by and construed in accordance with the laws of the State of California applicable to agreements made and to be entirely performed within the State of California, without regard to its conflict of law principles.
17. Dispute resolution
Any legal action of whatever nature brought by either you or us (together, the "Parties" and individually, a "Party") shall be commenced or prosecuted in the state and federal courts located in California, and the Parties consent to, and waive all defenses of lack of personal jurisdiction and forum non conveniens with respect to, venue and jurisdiction in those courts. The United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transaction Act (UCITA) do not apply to these Legal Terms. No claim, action or proceeding brought by either Party related in any way to the Services may be commenced more than one year after the cause of action arose.
18. Corrections
There may be information on the Services that contains typographical errors, inaccuracies or omissions, including descriptions, pricing and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update the information on the Services at any time, without prior notice.
19. Disclaimer
THE SERVICES ARE PROVIDED ON AN AS IS AND AS AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE OF THEM, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT OR THE CONTENT OF ANY WEBSITES LINKED TO THE SERVICES, AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND ANY PERSONAL OR FINANCIAL INFORMATION STORED ON THEM, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (5) ANY BUGS, VIRUSES, TROJAN HORSES OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT MADE AVAILABLE THROUGH THE SERVICES. WE DO NOT WARRANT, ENDORSE, GUARANTEE OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE OFFERED BY A THIRD PARTY THROUGH THE SERVICES OR ANY HYPERLINKED WEBSITE, AND WE WILL NOT BE A PARTY TO OR RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD PARTY PROVIDER OF PRODUCTS OR SERVICES.
20. Limitations of liability
IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, EVENT DELAY, QUEUES, UNDERSTAFFING, OVERSPEND, EQUIPMENT SHORTFALL, VENUE PENALTIES OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THESE LEGAL TERMS, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION WILL AT ALL TIMES BE LIMITED TO THE GREATER OF THE AMOUNT PAID BY YOU TO US FOR THE PACKET GIVING RISE TO THE CLAIM, OR $100.00 USD. CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS. NOTHING IN THESE LEGAL TERMS LIMITS LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, FOR FRAUD, OR FOR ANYTHING ELSE THAT CANNOT LAWFULLY BE LIMITED.
21. Indemnification
You agree to defend, indemnify and hold us harmless, including our subsidiaries, affiliates and all of our respective officers, agents, partners and employees, from and against any loss, damage, liability, claim or demand, including reasonable attorneys' fees and expenses, made by any third party due to or arising out of: (1) your use of the Services; (2) your breach of these Legal Terms; (3) any breach of your representations and warranties set out in these Legal Terms; (4) your violation of the rights of a third party, including intellectual property rights; or (5) your representation of the output to a third party as something it is not. We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action or proceeding when we become aware of it.
22. User data
We keep the data you enter into the Services and the packets generated from it for as long as described in section 26 and in the privacy notice. You are responsible for exporting and keeping your own copy of anything you want to keep.
Deleting a packet or draft is permanent. We cannot restore it, so export anything you want to keep before you delete it. You agree that we have no liability to you for any loss or corruption of your data, and you waive any right of action against us arising from any such loss or corruption.
23. Electronic communications, transactions and signatures
Visiting the Services, sending us emails and completing online forms are electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures and other communications we provide to you electronically, by email and on the Services, satisfy any legal requirement that such communication be in writing. YOU AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES AND RECORDS OF TRANSACTIONS STARTED OR COMPLETED BY US OR THROUGH THE SERVICES. You waive any rights or requirements under any statutes, regulations, rules, ordinances or other laws in any jurisdiction which require an original signature or delivery or retention of non electronic records, or payments or the granting of credits by any means other than electronic means.
24. California users and residents
If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, or by telephone at (800) 952 5210 or (916) 445 1254.
25. Miscellaneous
These Legal Terms, the privacy notice and any policies or operating rules we post on the Services are the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms is not a waiver of that right or provision. These Legal Terms operate to the fullest extent permitted by law. We may assign any or all of our rights and obligations to others at any time, including in connection with a sale of the business. We are not responsible or liable for any loss, damage, delay or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Legal Terms is found to be unlawful, void or unenforceable, that provision or part is severable and does not affect the validity and enforceability of the remaining provisions. No joint venture, partnership, employment or agency relationship is created between you and us by these Legal Terms or your use of the Services. You agree that these Legal Terms will not be construed against us because we drafted them. You waive any defenses you may have based on the electronic form of these Legal Terms and the lack of signing by the parties.
26. Planning estimates, inputs and purchased events
Every figure tamrey produces is a planning estimate, generated from the parameters you enter and from general assumptions about equipment and attendee behavior. It is not a professional opinion, an engineering calculation, a code compliance determination, or a guarantee of any outcome.
The counter and queue schematic is not a scaled floor plan. It makes no egress, occupancy, fire safety or accessibility code determination. Electrical figures are estimates of load and circuit counts, not an electrical design. Accessibility figures are planning guidance, not a determination of compliance with the Americans with Disabilities Act or any other accessibility law. Content that refers to privacy, biometric or data protection law describes considerations only and is not legal advice. Deadline dates are calculated from the dates and lead times you supply and from typical market lead times, and actual vendor, carrier and venue lead times vary.
Confirm anything you rely on with your venue, your vendors and any licensed professional the work requires. Do not place an order, sign a contract or file a submission on the strength of this output alone.
The output is only as accurate as the parameters you enter. If those parameters are inaccurate, the resulting output is not a defect.
Each purchase is tied to the exact event parameters you bought. A purchased event becomes read only. Changing its parameters requires a new event and a new purchase.
Purchased packets are kept in your account for 12 months from purchase, unless you delete them sooner, and unpaid drafts for 90 days from last edit. We do not send reminders before deletion, so export your packet when you unlock it. Exported files are yours to keep and do not expire.
27. Contact us
To resolve a complaint about the Services or to receive further information about their use, contact us at:
Ookii Pup LLC, doing business as tamrey
California, United States
info@tamrey.com
